Policies Welcome to Berkshire Creations! I hope you will see something here that sparks your imagination or allows you to show your beliefs, or just makes you feel good when you wear it. I don’t expect you to have any problems with any item that you purchase, but if you do I will repair or replace it. See my Returns and Exchange Policy. Returns and Exchanges I gladly accept returns and exchanges Contact me within: 5 days of delivery Ship items back within: 14 days of delivery I don’t accept cancellations But please contact me if you have any problems with your order. Because of the nature of these items, unless they arrive damaged or defective, I can’t accept returns for: Custom or personalized ordersItems on sale Return and Exchange Details I want you to be satisfied with your purchase! I don’t expect you to have any problems with your purchase, but if you do, please let me know immediately.I will be happy to issue a refund, if you are not pleased with your purchase.For an item that is not damaged, please contact me within 5 days of receiving it and return it within 14 days, in its original condition, original box, and unworn. A refund will be issued as soon as I receive the returned item. The customer is responsible for the return shipping.For an item that is damaged, I will be happy to repair or replace it. If you need an item repaired, please contact me. Should an item need replacement pieces or components, I can usually replace these items at no additional charge. Again, just contact me. Payment I accept most credit and debit cards as well as PayPal. For payments by check, I will send you your items after your payment clears. Shipping Shipping by USPS Priority Mail with Shipping Confirmation is FREE within the continental US. Normally, I will ship in-stock items within 48 hours of payment clearing. If there will be a delay, I will contact you.Insurance up to $100.00 is included with shipment; however, if you would like to add insurance (recommended for more expensive or one of a kind items), please send me a note in the Message to Seller and I will provide a quote for the adjusted shipping rate.I will also ship to international locations as well by the same method.Finally, I will use your Etsy mailing address as the “ship to” address unless you tell me a different address. Please make sure your information is correct upon checkout. Custom Orders I love to do custom orders. Generally, I require 1/2 of the purchase price in advance with the balance due upon receipt of the item. Please let me know if you need multiples of an item in my inventory or if you need something completely different!